Return Policy
We offer a 30-day money-back guarantee. Return requests must be submitted within 14 days of delivery, and items must be sent back promptly once approved.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at help@larevelondon.com before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.
If your return request is accepted, we will send you clear instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. We do not charge a restocking fee.
For any return questions, you can always reach us at help@larevelondon.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, your full refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at help@larevelondon.com.
Return Shipping
Return shipping costs are the responsibility of the customer for change-of-mind returns, except where applicable consumer protection laws require otherwise.
Once your return request is approved, you will receive clear instructions for sending your item to the following address:
4th Floor, Guangfuling Smart Technology Innovation Park Xinbao 3rd Street, Dalang Town Dongguan City, Guangdong Province, China
Please ensure returned items are securely packaged to prevent damage during transit. All returns are handled in accordance with applicable consumer protection laws.
Have a question? Our team is happy to help — reach out to us at help@larevelondon.com.